Store Policies

Customer Return Policy

A Return Authorization is required for all returns; please contact Customer Service, toll-free, at 1-888-467-9728 to receive a Return Authorization. Refunds or exchanges will only be processed upon receipt of the returned product.

Please report any damages or shipping errors within 7 days of receipt of order. We will reship your order as soon as the original shipment is returned to us.

Opened products are not eligible for refund or exchange.

All authorized returns are subject to a 35 % restocking fee. Shipping fees are not eligible for refund unless a shipping error or product damage has been reported within the 7 day period.

Customer Shipping Information

For All Orders:

Orders to domestic destinations are shipped via USPS Priority Mail, with a typical delivery time of 2-3 days. Shipping fee: $5.10.

Orders to international destinations are shipped via USPS Priority Mail International-Registered, with an average delivery time of 6-10 business days. Shipping and handling fee: $55.

Please note that we currently do not ship to the following countries: Cuba, Iran, North Korea, Sudan, and Syria.

For Non-Google Orders Only:

Orders can be sent via Express Mail International, average delivery time of 3-5 business days, for an additional $30 fee.

Privacy Policy

Pyratine LLC respects the privacy of the visitors of its website, the home page of which is located at http://www.pyratine.com and http://www.pyratine-6.com. This Privacy Statement is intended to inform you of our policies and practices regarding the collection, use and disclosure of any personal information you submit, both actively as well as passively, to us through our website. “Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing.

User Consent
By submitting Personal Information through our website, you agree to the terms of this Privacy Statement. You expressly consent to the processing of your Personal Information according to this Privacy Statement. Personal Information may be processed by Pyratine LLC, Developer(s), or User(s) in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent.

Personal Information You Provide
We collect Personal Information that you submit to us voluntarily through our website. If you contact us via e-mail or via any online form, we may collect your e-mail address and any other information you supply to us.

Personal Information Collected
As you navigate our website, certain passive information may also be collected, including your Internet Protocol address, hostname, geographic location, browser type, and operating system. We also use cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information for which you searched and viewed. This type of information is collected to make our website and services more useful to you.

Disclosure of Information
We are not in the business of selling information about visitors to our website. We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Pyratine LLC; or (b) to protect and defend the rights or property of Pyratine LLC or users of our website.

Your Choices
Should you decide to stop receiving further communications or newsletters from us, you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail. If at any time you wish to subscribe to any communications from us, you may do so by contacting us. Despite your indicated e-mail preferences, we may send you notices of any updates of our legal Notices, Terms of Use, Privacy Statement, on the account you created with us due to the existence of a business relationship.

Minors
Our website is not designed for minors under the age of 18. We do not intentionally gather Personal Information about visitors who are under the age of 18.

Links
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Statement do not apply to these outside websites.

Security
We use reasonable measures to maintain the security of your Personal Information. Even so, technical mistakes are possible. No organization, including Pyratine LLC, can fully eliminate security risks associated with Personal Information.
 

 
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