Customer Return Policy
A Return Authorization is required for all returns; please contact Customer Service, toll-free, at 1-888-467-9728 to receive a Return Authorization. Refunds or exchanges will only be processed upon receipt of the returned product.
Please report any damages or shipping errors within 7 days of receipt of order. We will reship your order as soon as the original shipment is returned to us.
Opened products are not eligible for refund or exchange.
All authorized returns are subject to a 35 % restocking fee. Shipping fees are not eligible for refund unless a shipping error or product damage has been reported within the 7 day period.
Customer Shipping Information
For All Orders:
Orders to domestic destinations are shipped via USPS Priority Mail, with a typical delivery time of 2-3 days. Shipping fee: $5.10.
Orders to international destinations are shipped via USPS Priority Mail International-Registered, with an average delivery time of 6-10 business days. Shipping and handling fee: $55.
Please note that we currently do not ship to the following countries: Cuba, Iran, North Korea, Sudan, and Syria.
For Non-Google Orders Only:
Orders can be sent via Express Mail International, average delivery time of 3-5 business days, for an additional $30 fee.
Pyratine LLC respects the privacy of the visitors of its
website, the home page of which is located at http://www.pyratine.com
and http://www.pyratine-6.com. This Privacy Statement is
intended to inform you of our policies and practices
regarding the collection, use and disclosure of any personal
information you submit, both actively as well as passively,
to us through our website. “Personal Information” is
information about you that is personally identifiable to you
like your name, address, e-mail address, or phone number, as
well as other non-public information that is associated with
By submitting Personal Information through our website,
you agree to the terms of this Privacy Statement. You
expressly consent to the processing of your Personal
Information according to this Privacy Statement. Personal
Information may be processed by Pyratine LLC, Developer(s),
or User(s) in the country where it was collected as well as
other countries (including the United States) where laws
regarding processing of Personal Information may be less
Personal Information You Provide
We collect Personal Information that you submit to us
voluntarily through our website. If you contact us via
e-mail or via any online form, we may collect your e-mail
address and any other information you supply to us.
Personal Information Collected
As you navigate our website, certain passive information
may also be collected, including your Internet Protocol
address, hostname, geographic location, browser type, and
like Uniform Resource Locators (URL) to gather information
regarding the date and time of your visit and the
information for which you searched and viewed. This type of
information is collected to make our website and services
more useful to you.
Disclosure of Information
We are not in the business of selling information about
visitors to our website. We may disclose your Personal
Information if we believe in good faith that such disclosure
is necessary to (a) comply with relevant laws or to respond
to subpoenas or warrants served on Pyratine LLC; or (b) to
protect and defend the rights or property of Pyratine LLC or
users of our website.
Should you decide to stop receiving further
communications or newsletters from us, you will have the
opportunity to “opt-out” by following the unsubscribe
instructions provided in the e-mail. If at any time you wish
to subscribe to any communications from us, you may do so by
contacting us. Despite your indicated e-mail preferences, we
may send you notices of any updates of our legal Notices,
with us due to the existence of a business relationship.
Our website is not designed for minors under the age of
18. We do not intentionally gather Personal Information
about visitors who are under the age of 18.
Our provision of a link to any other website or location
is for your convenience and does not signify our endorsement
of such other website or location or its contents. We have
no control over, do not review, and cannot be responsible
for these outside websites or their content. Please be aware
that the terms of our Privacy Statement do not apply to
these outside websites.
We use reasonable measures to maintain the security of
your Personal Information. Even so, technical mistakes are
possible. No organization, including Pyratine LLC, can fully
eliminate security risks associated with Personal